Help Questions

Basic Inquiry 1: What is the pre-delivery inspection scope of products?
      Before product delivery, our team will inspect product appearance, basic performance, accessory completeness and package firmness comprehensively. All inspection links are implemented in accordance with standardized processes to ensure qualified product outbound status.
Advanced Inquiry 2: How to deal with subtle product problems that do not affect use?
      For minor product problems that do not interfere with normal use, we will record the situation truthfully. According to user demands, we can provide reasonable compensation solutions or optimization suggestions to improve user experience.
Process Inquiry 3: What is the whole process of order abnormal disposal?
      After receiving user abnormal feedback, we will complete information confirmation, cause analysis, scheme formulation and result delivery step by step. For long-cycle problems, we will update the disposal progress regularly until the problem is properly resolved.
Demand Inquiry 4: Can personalized use guidance be provided according to user habits?
      We can provide targeted use suggestions based on user daily use habits and actual demands. Our team will customize universal guiding content for different usage scenarios as far as possible.