Return Policy

Standardized Return Service Specifications
      Our platform provides standardized return services for all eligible purchased commodities, aiming to resolve users’ reasonable consumption demands and optimize service experience. All return behaviors must conform to the unified service specifications, and any non-standard operation may affect the final service result.
      In the process of return application and processing, users need to ensure the authenticity and validity of all submitted information, and properly protect the physical state of the commodities. Commodities with damaged original packaging, missing accessories or functional failure caused by human factors will not be eligible for preferential return services.
      Our service team will adhere to the principles of impartiality and rigor to complete the review and inspection of return applications. For all compliant return demands, we will try our best to complete the whole service process efficiently; for non-compliant demands, we will give clear and detailed explanations.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.